Prior to the contractual process information

This website, copele.com is owned by COPELE SLU with CIF B30027429 and fiscal address CTRA LA PALOMA 36, 30120 EL PALMAR, MURCIA.

the General Contracting terms and conditions regulate the relationship of distance selling between COPELE SLU and the user or customer, in accordance with the legal provisions, in particular the law 7/1998 of 13 April, on general conditions of contract, law 3/2014, on 27 March by amending the consolidated text of the General Law for the defence of consumers and users , to the Royal Decree 1906 / 1999 of 17 December 1999, by regulating the Telefónica procurement or electronics with General conditions, the organic law 15/1999, of 13 December, of protection of data of a Personal nature, the law 7/1996 of 15 January retail trade, and with law 34/2002 of 11 July Services of the information society and e-commerce.

COPELE SLU reserves the right to make any changes it deems appropriate, without notice, in the General conditions. Such modifications may be made by any legally admissible form through their websites, and will be enforced during the time in which they are published on the web and are not validly modified by others later. However, COPELE SLU reserves the right to apply, in certain cases, some individuals terms and with preference to the present general conditions when it considers appropriate, confirming them in timely manner and time.

Website aims to offer and advertise accessories and livestock equipment.

The duration of the contract will be linked to the delivery of the product without prejudice to the right of withdrawal.

as user or customer declares expressly know, understand and accept the conditions of use and these conditions General of recruitment. In the same way, declares to be of age and have the legal capacity and work necessary for access to web sites of COPELE SLU and hiring through the same.

to purchase our products, you can refer to the section of our store online.

is required to register as a user of the web to make the purchase online. You can access the corresponding section for the record on the web. In accordance with what stated in organic law 15/1999 of protection of Personal character data, COPELE SLU informs users that personal data collected during the process of registration and subsequent purchase, will be introduced in a file under their responsibility, in order to deal with these actions by the user and manage subsequent actions derived from the same. In addition, COPELE SLU advises of the possibility of exercising rights of access, rectification, cancellation and opposition by writing to the address CTRA LA PALOMA 36, 30120 EL PALMAR, MURCIA or via email comercial@copele.com.

while you not tell us otherwise, we will understand that their data has not been modified, that you agree to notify us of any changes, and we have the permission to use them in order to be able to retain the relationship between the parties.
during the purchase process you must identify with the user name and password provided. These data will not be public. Are you liable to treat confidentially and responsibly the identity and password obtained in the register as a client, not being able to give to another. Can modify the information registered at any time, in its area of customer. In this same section, you will have access to a history of your orders, only it is a section of inquiry but allowed its management, can the user delete those records deemed not necessary visualize.

completed the buying process the customer will receive a confirmation of this by email. Is essential that during the process of buying the user indicate a mail electronic valid. If confirmation is not received within 24 hours since the completion of the order, please contact COPELE SLU in service the customer 968882725 or via email comercial@copele.com.

all the contents of the website are in Spanish.

customer, upon receipt of the product in the provided delivery address, you will receive an invoice or a copy of the order.


Offer and validity

in the case of a product in offer, always will be indicated next to their essential characteristics, the offer price and the validity of the same.

in compliance with current regulations COPELE SLU offers information on all the items on sale, their characteristics and prices. However, COPELE SLU reserves the right to remove, replace or change the products that are offered through its website, using the simple change in the content of the same. In this way, products offered at each time by the website shall be governed by the general terms and conditions applicable in each case. Also, the company may leave offer, without prior notice and at any time, access to the listed products.


Essential characteristics of the products

the products offered in our online store, enter a photograph and the essential features of the same, this is the information obtained from the manufacturer. The color of the product, observable in the photograph is not binding. Features the same identifies.


Warranties

all products offered on the website are the commercial warranty from the supplier of the same. COPELE SLU has a customer service department, while the warranty is in effect, the client may run it addressing the establishment of COPELE SLU, to customer service, by email to comercial@copele.com or via the own provider points. In case of doubt may contact to phone the customer 968882725 or via email comercial@copele.com.


Prices

all products indicate the selling price in Euros and do not include the tax on the value added (VAT).

Yes outside applicable any other tax, so it would indicate.


Delivery and transport costs

COPELE SLU makes shipments in the country free for orders over €250 and for international orders previously transport prices are set depending on the destination and in agreement with the client. <br/ >


Payment and performance of the order

The customer can pay the amount of your order opting for any of the following ways. During the purchase process should indicate their choise:

Bank transfer

To select the bank transfer will receive, together with the confirmation of your order, an email with bank details of COPELE SLU.

Is very important that to the perform it transfer indicate in the affair the number of asked, as well as its name and surnames, and perform the transfer within them 3 days subsequent to the date of confirmation of the asked for to validate it.

If you wish, you can send us the proof of the transfer by fax 968880202, or e-mail comercial@copele.com. But in any case, not be deemed effective the asked until our Department of Administration not have confirmation Bank of the transfer.

Remind you that payment must be in EUROS and all any commissions exchange and Bank are paid by your account.

In the case of bank transfers from outside of Spain, is very important to order the transfer communicate always to your bank be responsible for commissions in origin, those bank fees and costs to your organization. If not, COPELE SLU could paralyse the shipping of your order not to receive the full amount of the same. The possible Exchange Commission and banking are provided by the client.

COPELE SLU undertakes to deliver the order within a maximum of 3 days in national territory, starting from the day following the order. For international orders the delivery period will depend on the conditions of transport contracted and agreed with the client.

the availability of the products offered by COPELE SLU may vary according to demand of customers. While COPELE SLU regularly updated stock, the product requested by the client could be exhausted at that time. In case of not execution by unavailability, COPELE SLU at the moment that has knowledge of this situation will notify it the customer via e-mail. The period of this communication shall not exceed in any case the maximum period of 30 days. COPELE SLU may give the double option of: supply to the customer without price increase, a similar or superior quality, or product unless justified and demonstrable reasons for COPELE SLU within this same period pay the sums paid for the cancelled order. In the course of COPELE SLU does not make this payment in due time, the buyer may claim to pay him double the amount owed, without prejudice to its right to be compensated.


Right of cancellation, returns and complaints

buyer shall have a minimum period of 14 calendar days to withdraw from the day the customer receives the product, without penalty and without indication of reasons. < br / > the exercise of the right of withdrawal must perform is through notification to through communication telephone to 968882725, managing is to the mail electronic comercial@copele.com, by sending their written to our address postal CTRA LA PALOMA 36, 30120 the PALMAR, MURCIA, either through the form of withdrawal.

pursuant to article 103 of the law 3/2014, on 27 March that amending the consolidated text of the General Law for the defence of consumers and users, the supply of services or goods made to consumer specifications or clearly personalized or which, by its nature, not could be returned or may deteriorate or expire rapidly , they are exempt from withdrawal.

Return

customer must return or deliver the product to COPELE SLU, the address CTRA LA PALOMA 36, 30120 EL PALMAR, MURCIA, without any undue delay, and in any event within a maximum of 14 calendar days from the date on which the right of withdrawal from the contract formalize directly. The term means fulfilled if the customer returning the product before the end of the period.

the customer will pay the costs of returning the product. In any case, returned products must be in perfect condition, unused and in its original packaging. Please, therefore, that to avoid problems in transport, ensure that the package is properly protected and sealed. Once received / s, we will check their status. At the moment in which we prove that both the / article/s, as possible components, accessories, promotional gifts and documentation, are complete and in perfect condition, we will return the money paid.

Reimbursement of the payment

refund of amounts received by the client will be using the same means of payment used by the customer, if otherwise not have been arranged. COPELE SLU may withhold the reimbursement until after receiving the product, reason for withdrawal, or until the client delivered proof of return of the same, as that condition is met first. In case of delay unjustified from COPELE SLU, concerning the return of the sums paid, the customer may claim the double of them sums paid, without prejudice of the right of be indemnified by them damage and damages suffered in which exceed of such amount.

Return of the defective product

in the event that the product is not in good condition and the reasons attributable to this non-result of customer, this shall be entitled to return the product, informing COPELE SLU of the reason for return through any of the means provided in these conditions of contract and free of charge for the customer. This refund because of defect or bad condition of the product will not be considered a right of withdrawal.

COPELE SLU undertakes to bear the cost of return and restitution product by a new one in accordance with conditions accepted at the time of sale.

If the customer wishes to make a claim, the COPELE SLU is located in CTRA LA PALOMA 36, 30120 EL PALMAR, MURCIA or via email comercial@copele.com.


Jurisdiction

Also COPELE SLU reserves the right to introduce civil or criminal actions deemed appropriate by the improper use of its web site and content or for breach of these conditions.

The relationship between the user and the provider shall be governed by the regulations in force and applicable in the Spanish territory. If any dispute parties may submit their disputes to arbitration or go to civilian jurisdiction, comply with the rules on jurisdiction and competence in this regard. COPELE SLU has its domicile in MURCIA, Spain.